1. Information We Collect
Depending on how you use the website or request services, we may receive information such as your name, email address, phone number, service requested and the information you choose to include in an enquiry. If assessment or counselling services are provided, additional information may be collected as necessary for those services.
2. How We Use Information
Information is used to respond to enquiries, arrange and manage services, provide counselling or career guidance, administer assessments where applicable, communicate about requested services, and maintain appropriate service records.
3. Counselling and Assessment Information
Information shared during counselling or assessment is treated as confidential and is used for the purpose for which it was provided, subject to applicable law and professional or safeguarding obligations.
4. Children and Young People
Where services involve children or young people, Caleidoscope will handle personal information in accordance with applicable requirements concerning children, parental or guardian involvement, safeguarding and professional practice.
5. Website Forms and Service Providers
Website enquiries are processed through the website hosting and form services used by Caleidoscope. Service providers may process information on our behalf for hosting, form handling, communications, security or related website functions. We do not sell personal information.
6. Data Security and Retention
Reasonable administrative, technical and organisational measures are used to protect personal information. Information is retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate business records, professional requirements or applicable law.
7. Your Choices and Rights
You may contact Caleidoscope to request access to, correction of, or deletion of personal information where applicable. Requests will be considered subject to legal, professional, safeguarding and record-retention requirements.
8. Cookies and Website Technologies
The website may use cookies or similar technologies where required for functionality, security, analytics or user experience. Any third-party service may have its own privacy practices.
9. Changes to This Policy
This policy may be updated when the website, services, technology or applicable requirements change. The latest version will be published on this page.
10. Contact
If you have a question about this policy or how your information is handled, please email info@caleidoscope.io or use the Connect page.
Last updated: 26 August 2026