1. Use of the Website
You agree to use the website lawfully, responsibly and in a way that does not interfere with its operation or the rights of others. Website content is provided for general information and does not by itself create a counselling, advisory or professional relationship.
2. Counselling and Career Guidance
Caleidoscope provides counselling, career guidance and related services based on the information available and the scope of the service requested. Guidance supports decision-making; final decisions and actions remain the responsibility of the individual or family.
3. Assessments
Where assessments are offered, results are intended to support self-understanding, educational planning and career guidance. Assessment results should not be treated as a diagnosis or as the sole basis for a significant educational, career or personal decision.
4. Enquiries and Appointments
Submitting an enquiry does not itself guarantee an appointment or commencement of services. Appointment availability, fees, cancellations, rescheduling and any other service conditions will be communicated separately where applicable.
5. Appointment Confirmation, Cancellation, Postponement and Refunds
\nAppointment requests are reviewed personally and are not confirmed merely by submitting the website form. Once a time is approved, a ₹500 booking deposit is requested. The appointment is confirmed when the deposit is received; the balance of the applicable session fee is payable immediately after the session.
\nA client who cancels at least 24 hours before the scheduled appointment may receive a full refund of the ₹500 deposit. Cancellation less than 24 hours before the appointment results in forfeiture of the deposit. One postponement is permitted if requested at least 24 hours before the appointment, with the deposit transferred to the rescheduled session. A later postponement request or a second postponement results in forfeiture of the deposit; a new deposit is required for a subsequent booking.
\nIf Caleidoscope cancels or needs to reschedule, the client will not lose the deposit and may choose to transfer it to the new appointment or request a full refund. The appointment confirmation will specify the exact cancellation and postponement deadline. Regular sessions are online; in-person sessions may be considered only on special request and at the counsellor’s discretion.
\n6. Confidentiality and Safeguarding
Information shared in counselling and related services is treated with professional confidentiality, subject to applicable law, safeguarding responsibilities and circumstances in which disclosure is required or permitted.
7. Children and Young People
Where services involve a child or young person, appropriate parent or guardian involvement and applicable safeguarding requirements may apply.
8. Intellectual Property
Unless otherwise stated, the website's text, branding, graphics, design and original materials belong to Caleidoscope or are used with permission. They may not be reproduced, redistributed or commercially exploited without appropriate permission.
9. Third-Party Services and Links
The website may use or link to third-party services. Caleidoscope is not responsible for the content, availability or privacy practices of third-party websites and services. Their own terms may apply.
10. Changes and Availability
Website content, services and these terms may change from time to time. Caleidoscope may also modify, suspend or discontinue website features where necessary.
11. Contact
If you have questions about these terms, please email info@caleidoscope.io or use the Contact page.
Last updated: 26 August 2026